Terms & Conditions|
All amounts are shown in pounds sterling and are shown as excluding and including VAT
In the event that there is a pricing error on the website then Romford Tools will not be bound to honour any orders made at that price.
Order acceptance and processing
After receiving your order will process the payment. As soon as we have received the relevant authorisation for the payment of your choice (credit, debit, PayPal etc.) we will e-mail you the customer an order acknowledgement. This e-mail shows acceptance of you order and at this point a contract between Romford Tools and you the customer is formed.
It is the policy of Romford Tools to take payment at this point even if the goods are not currently available for delivery.
Cancellation of Orders
To cancel an order email us at email@example.com the order reference number. Once orders have been picked and packaged they cannot be cancelled. If the goods are still unwanted on receipt of them, you will have to return them as stated in Returns and Refunds-items not required.
Delivery of Goods
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be affected in one or more ways.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large, bulky item orders arriving on pallets. Smaller parcels can be usually delivered on foot by the driver.)
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.
In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
Without prejudice to the statutory rights afforded to consumers under English law, Romford Tools accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar.
Checking Deliveries for Shortages
You agree to examine the delivery and report any missing items within 48 hours of delivery. We will not accept liability for any shortages if they are not reported within this period.
Checking Goods for Carrier Damage
For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage as soon as possible and notify us of any damage within 48 hours of the delivery. If the package looks damaged then sign the paperwork with the word "damaged". If we are not notified of damage within 48 hours we are unable to claim from either the manufacturer or the carrier. You agree to pay us in full for any losses we suffer as a result of your failure to notify us within 48 hours.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). Romford Tools is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.
Publication of Comments Online
You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.
We aim to exceed our customer expectations as often as possible, however there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services manager explaining the problem and allow her 14 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.
Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Romford Tools. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Romford Tools or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.
Disclaimers and Limitations
WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, ONLINE POWER TOOLS LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM ROMFORD TOOLS AND RELATED SERVICES, WHICH ARE PROVIDED BY ROMFORD TOOLS, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST ROMFORD TOOLS, BUT ONLY AGAINST THE PERSON GIVING THEM.