Romford Tools

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Delivery
Delivery of Goods
Next day delivery option is for orders placed before 2pm. *(excluding weekends)
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be affected in one or more ways.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large, bulky item orders arriving on pallets. Smaller parcels can be usually delivered on foot by the driver.)

Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.

In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.

Without prejudice to the statutory rights afforded to consumers under English law, Romford Tools accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, drought, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar.

Checking Deliveries for Shortages

You agree to examine the delivery and report any missing items within 48 hours of delivery. We will not accept liability for any shortages if they are not reported within this period.

Checking Goods for Carrier Damage

For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage as soon as possible and notify us of any damage within 48 hours of the delivery. If the package looks damaged then sign the paperwork with the word "damaged". If we are not notified of damage within 48 hours we are unable to claim from either the manufacturer or the carrier. You agree to pay us in full for any losses we suffer as a result of your failure to notify us within 48 hours.

If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.


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Returns & Refunds

If for any reason an item purchased from us is not required it can be returned for refund if it is:

1, within 14 days of original order date

2, unused and returned in original undamaged packaging.

Contact us on returns@romfordtools.com quoting original invoice number. 

The return of these goods will be the responsibility of you the customer.  We recommend using a recorded delivery as Romford Tools will accept no liability for goods lost/damaged in transit. Our postage costs will be deducted from refund.

Returned items should be sent to:

Romford Tools
Returns Department
46/48 Brentwood Road
Romford
Essex
RM1 2EP
On receipt of the goods we will refund you the customer.  Please note that no carriage charges incurred will be refunded.
 

Wrongly sent or faulty/damaged goods

If an item has been sent in error or is faulty/damage on receipt of delivery please notify us on returns@romfordtools.com within 48 hours.  Please quote your invoice number and a brief description of the problem.  We will then arrange collection of the said goods from the customer.  Please ensure all original packaging is returned.

On receipt of these goods, we will inspect them.  If said faults are found to be true we will refund all costs (item plus any carriage charges) or replace.

We do however recommend inspecting all goods delivered before signing for them.  If the outer packaging is damaged then sign “package damaged”
For any goods not received customers are to notify us within 5-7 days of estimated dellivery date. If we are not notified within 5-7 days we are unable to claim from either the manufacturer or the carrier and can not be liable for any loss.
 

Warranty Returns

If your purchase is found to be faulty within 7 days of original order date, please contact us on returns@romfordtools.com.  Each claim will be individually dealt with and a resolution will be obtained.

If your purchases are older than the 7 day period you are still covered by the manufacture warranty.  These are normally resumed by repair or replacement; this is at the manufacturer’s discretion.

 

Terms of guarantee are deemed void when:

·         Product has been misused

·         Product has been subject to fair wear and tear

·         Repairs have been attempted by anyone other than an authorized person

·         All warranty claims must be accompanied by a valid proof of purchase

·         This does not affect your statutory rights

 

Below is a list of actions for warranty claims from our main suppliers.  If your product/brand is not covered in these actions then contact us on returns@romfordtools.com
 

Bosch Power Tools

Bosch DIY tools (green) come with a one year warranty.

Bosch professional tools (blue) come with a one year warranty which can be extended by a further two years if registered on www.bosch-pt.com/warranty
 

Dewalt Power Tools and Black & Decker

Dewalt service centre will arrange the best course of action to get your issue rectified.  Contact their service department on 01753 567055
 

Hitachi Power Tools

Contact the service department on 01908 660663.  Hitachi will allocate a Returns number and arrange collection.  They will arrange to collect your product, repair it and return it free of charge.  Please note the free collection is only from a business address.
 

Karcher

In case of a machine fault the warranty and service is covered by Karcher directly.  First you should call them on 01295 752086.  If an engineer is required you must fax a disclaimer form (available from Karcher) to Karcher on 01295 752014.  Karcher will then contact you and dispatch an engineer to site.
 

Ryobi Power Tools

Call 0800 3890305 or e-mail technical@tti-uk.comand their service centre will do what they can to rectify the problem.  They will arrange to collect your product, repair it and return it. (There may be a charge for carriage)
 

Panasonic Power Tools

Salco Tools are the authorized Panasonic service provider.  Contact them on 02380 737355 and they will deal with your claim.
 

Festool

Festool tools come with a 1 year warranty, on receipt of your tool fill in the warranty form and post back to them.  This will give you a further 2 years warranty.  Festool will collect any faulty tools from you the customer.  Contact their service department on 01284 727271 or e-mail them on service@festool.co.ukfor any warranty claims.

If you have any warranty claims for products not covered in the above sections then please e-mail us on returns@romfordtools.com.  Please include purchase date and invoice number, a course of action will then be taken.


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Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information


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Privacy Policy

In order for us to offer you the highest efficiency of ordering, delivery and current deals, it is sometimes necessary for the customer to supply us with some personnel details.

If requested, e-mail addresses will be used to send out relevant marketing from Romford Tools but will never be passed on to a third party.

If at any time, you would like your e-mail address removed from our records then please contact us at enquires@romfordtools.com

Payment details are not stored on our server or collected within this website, for card payments we use an encrypted, secure link, who process your card details on our behalf.

As required by the UK Data Protection Act we follow strict procedures in the storage and disclosure of all information, which you have given us in order to prevent unauthorised access.

 

Data Collection, Storage & Processing:

The information we collect from you will be in order to provide a quality customer experience and carry out contractual obligations for the purposes of fulfilling and completing your order(s).

When you provide us with your email address and Opt-in or place an order with us;

We will also give you the opportunity to provide us with the following:-

  • Name
  • Invoice Address
  • Delivery Address
  • Contact Phone Numbers
  • Email Address
  • Credit Card Details

Our legitimate reasoning for this is;

We require this information in order to process and fulfil your order.

We will use your phone number to keep you updated with the delivery of your order.

We will use your email address to keep you updated with the delivery of your order as well as email your invoice.

We will store your Name, Address, Post Code & Telephone numbers for fraud prevention purposes.

We do not store any credit card details on our systems, all payment information is held and processed by our payment providers.

 

If you do not wish to receive marketing communication from us, you can unsubscribe from the link in the footer of any email which you receive from us.

Sharing your information:

We may share information with third parties for the purposes of fulfilling and delivering your order(s), warranties, analysing data, providing marketing assistance, providing search results and providing customer service.

Examples of third parties we may share your data with include:

  • Suppliers & manufacturers
  • Payment service providers
  • Marketing platform providers
  • Data analysis platform providers
  • External auditors
  • HM Revenue & Customs
  • Fraud prevention agencies
  • Regulators and other authorities
  • Credit Reference Agencies

All of our third parties only have access to personal information needed to perform their functions, and they will not use it for any other purposes. Furthermore, they must process your personal information in accordance with this Privacy Notice and as permitted by EU data protection laws

You have the option to change your mind at any time by emailing us at enquires@romfordtools.com and letting us know that you wish to OPT-OUT.

 


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Complaints

Even though every effort is made to make this web-site service faultless, there will inevitably be the odd issue. If you have an issue or even a suggestion that needs to be dealt with please contact us on complaints@romfordtools.com every issue will be dealt with individually and promptly.


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..Vouchers Available in Store
 
 
 
 
Romford Tools Ltd
46 - 48 Brentwood Road, Romford
Essex, RM1 2EP


We Accept Visa, Mastercard,Switch,Maestro,Solo,Visa Electron and Delta.

2020 Romford Tools Ltd
Thursday 9th April 2020 08:57