If for any reason an item purchased from us is not required it can be returned for refund if it is:
1, within 14 days of original order date
2, unused and returned in original undamaged packaging.
Contact us on returns@romfordtools.com quoting original invoice number.
The return of these goods will be the responsibility of you the customer. We recommend using a recorded delivery as Romford Tools will accept no liability for goods lost/damaged in transit. Our postage costs will be deducted from refund.
Returned items should be sent to:
Romford Tools
Returns Department
46/48 Brentwood Road
Romford
Essex
RM1 2EP
On receipt of the goods we will refund you the customer. Please note that no carriage charges incurred will be refunded.
Wrongly sent or faulty/damaged goods
If an item has been sent in error or is faulty/damage on receipt of delivery please notify us on returns@romfordtools.com within 48 hours. Please quote your invoice number and a brief description of the problem. We will then arrange collection of the said goods from the customer. Please ensure all original packaging is returned.
On receipt of these goods, we will inspect them. If said faults are found to be true we will refund all costs (item plus any carriage charges) or replace.
We do however recommend inspecting all goods delivered before signing for them. If the outer packaging is damaged then sign “package damaged”
For any goods not received customers are to notify us within 5-7 days of estimated dellivery date. If we are not notified within 5-7 days we are unable to claim from either the manufacturer or the carrier and can not be liable for any loss.
Warranty Returns
If your purchase is found to be faulty within 7 days of original order date, please contact us on returns@romfordtools.com. Each claim will be individually dealt with and a resolution will be obtained.
If your purchases are older than the 7 day period you are still covered by the manufacture warranty. These are normally resumed by repair or replacement; this is at the manufacturer’s discretion.
Terms of guarantee are deemed void when:
· Product has been misused
· Product has been subject to fair wear and tear
· Repairs have been attempted by anyone other than an authorized person
· All warranty claims must be accompanied by a valid proof of purchase
· This does not affect your statutory rights
Below is a list of actions for warranty claims from our main suppliers. If your product/brand is not covered in these actions then contact us on returns@romfordtools.com
Bosch Power Tools
Bosch DIY tools (green) come with a one year warranty.
Bosch professional tools (blue) come with a one year warranty which can be extended by a further two years if registered on www.bosch-pt.com/warranty
Dewalt Power Tools and Black & Decker
Dewalt service centre will arrange the best course of action to get your issue rectified. Contact their service department on 01753 567055
Hitachi Power Tools
Contact the service department on 01908 660663. Hitachi will allocate a Returns number and arrange collection. They will arrange to collect your product, repair it and return it free of charge. Please note the free collection is only from a business address.
Karcher
In case of a machine fault the warranty and service is covered by Karcher directly. First you should call them on 01295 752086. If an engineer is required you must fax a disclaimer form (available from Karcher) to Karcher on 01295 752014. Karcher will then contact you and dispatch an engineer to site.
Ryobi Power Tools
Call 0800 3890305 or e-mail technical@tti-uk.comand their service centre will do what they can to rectify the problem. They will arrange to collect your product, repair it and return it. (There may be a charge for carriage)
Panasonic Power Tools
Salco Tools are the authorized Panasonic service provider. Contact them on 02380 737355 and they will deal with your claim.
Festool
Festool tools come with a 1 year warranty, on receipt of your tool fill in the warranty form and post back to them. This will give you a further 2 years warranty. Festool will collect any faulty tools from you the customer. Contact their service department on 01284 727271 or e-mail them on service@festool.co.ukfor any warranty claims.
If you have any warranty claims for products not covered in the above sections then please e-mail us on returns@romfordtools.com. Please include purchase date and invoice number, a course of action will then be taken.